Ryan Segar

Leads the customer facing engineering teams- SE, SA and PS across the globe. Offices located in SF, Scottsdale, NY, London, Tel Aviv, Sydney and Tokyo. Total team size is currently 125+ employees. Focused on multiple product initiatives as Field CTO, transforming the company vision and GTM strategy. Revamping the customer experience from Demo, POC and through onboarding. Building a new team of technical assets to drive success and retention post-sale. 

Joined Periscope to build out a Sales Engineering org focused on pulling the company into larger, more complex deals upstream. Built multiple customer facing engineering teams- SE, SA, PS, TSE, TAM contributing significantly to the company growth and exit 

• Lead the company into the fortune 2000 space
• Increased average deal size by over 300%
• Designed new product line based on customer and market feedback in the field
• Drove a large technical up sell model in product
• Revamped the entire demo and POC process to improve top, mid and bottom of funnel conversion rates

Directs the Client Success, Client Services, Customer Support and Sales Engineering teams tasked with controlling the overall customer experience from inception, to close and there after. All team members are responsible for direct customer interaction in order to understand customer needs, product usage and to apply this data to market trends for the roadmap.  

• Created and grew the Sales Engineering team
• Created and grew the services team of both internal and external development resources 
• Re-implemented on-boarding and evaluation programs 
• Mapped and shipped 7 key customer features in 2015, pivoting the product placement 
• Created outbound customer interaction program and cadence, driving retention and adoption metrics 
• Launched SFDC connector (2016)
• Experienced 3x overall growth year over year 
• 2016 Codie Best Mobile Solution 
• 2016 Gartner Cool Vendor
• 2016 DreamForce Speaker 

Acted as the middleware between Inbound Product/Engineering teams. Dealt directly with customers to understand how they were using an array of products (MaaS360, Trusteer, QRadar Watson and App Scan) and how they could be improved upon. 

• Lead product integrations between legacy and newly acquired technology
• Helped to reshape go to market strategies based on new tech designs and customer feedback 
• Established short and long term roadmaps that influenced the relaunch of Watson
• Assigned to the board of IBM as a supplemental resource

***Fiberlink- Purchased by IBM in 2013

Built and ran customer facing SWAT team to test and deploy BETA programs within the enterprise customer base of MaaS360 Mobile Device Management. Tasked with staying on the bleeding edge of technology in the mobile space and shaping a long term roadmap to stay competitive in the space.

• Reshaped direct customer interaction programs and their influence on the roadmap 
• Established the "Voice of the Customer" program 
• Brought SMB/ Mid-Market tech into the enterprise space over 18 months working directly with prospects in the space to understand and architect their product needs
• Highest save and close rate within the company 
• Speaker, IBM Pulse and Interconnect 
• Gartner Magic Quadrant Leader 4 years running

Responsible for supporting Sales Directors through out the pre-sales process from a technical angle. Created product marketing and system demo programs. Provided written content and thought leadership. 

• Assigned to largest and highest producing territories in the US and Canada
• Experienced 300%+ growth year over year 
• Helped to reshape and launch key product features driving customer satisfaction and expansion

Major in Business Management 

Minor in Marketing